Explanation general terms and conditions

The terms and conditions on this page and our privacy policy are intended to protect us and to protect you as well. When you use www.tvhdesign.nl and place an order with us through our website, you agree to each of these policies.

We may update this policy from time to time - please check back periodically to see updates or changes.
If you have any questions, suggestions or comments, please email us at info@tvhdesign.nl to let us know.

TVH Design V.O.F. is a company registered in the Netherlands and in Friesland;

Our registered address is;

  • Kleine Vos 5, 8472CC Wolvega, Netherlands
  • Chamber of Commerce number: 56348355
  • VAT identification number: NL 8520.84.456 B01
  • Bank Knab: NL51 KNAB 0255 3127 84
  • Bic Code: KNABNL2H

TVH Design and the TVH Design logo are trademarks of TVH Design V.O.F.

Our terms of business explain how we treat your order, your rights and our duty to you.

Ordering and payment

Orders are subject to required stock availability. Items you add to your basket on the site are not reserved for you and are available for sale to other customers browsing the site at the same time. Stock is reserved for you once you have placed your order and the sale is completed once the order is shipped from our warehouse and you receive a shipping confirmation email.

We accept payments by Visa, MasterCard, American Express, Maestro, Maestro International, Visa Electron, PayPal and Apple Pay. We use payment provider Mollie and PayPal to process payments. By placing an order with us, you acknowledge that we will share your personal information and payment details with these providers.

Payments for all orders are subject to fraud checks and controls by the card issuer. By submitting a payment through the site, you consent to such checks as required. For your own security, the billing name, address and phone number must match that of the payment card when using a credit/debit card. We reserve the right to cancel any order that does not meet these criteria.

By placing your order on our site, you confirm that the credit/debit card is yours or that you have the cardholder's authority to make the payment.

We reserve the right to refuse payment and orders for customers who are not 18 years of age or older, or for any order at our discretion. If we are unable to accept your order, we will notify you by email and will refund the amount you have paid to us.

Goods may vary slightly from their photographs. Although we have made every effort to display colours accurately, we cannot guarantee that the display of colours on any device will accurately reflect the colour of the goods.

Prices

We check prices regularly on our website, but if we discover that the price has changed or there has been a pricing error when we received your order, we will contact you and ask if you wish to proceed with your purchase at the correct price. If you confirm that you wish to proceed, your confirmation will constitute a new order for us. Please note that the sale is not completed until we have dispatched the goods from our warehouse and sent you a shipping confirmation email.

Prices on our website include VAT in the EU and UK. Prices shown do not include delivery charges, although all orders over €150/$175/£150 qualify for free standard shipping. If your order does not qualify for free standard shipping, or if you choose to pay for express shipping ( UPS, DHL ), the delivery charge will be shown to you and confirmed by you when you place the order.

Delivery times

We will dispatch the goods to you as soon as possible after you place your order, normally within 2 working days, except in the case of pre-ordered goods which have a longer lead time for dispatch, as indicated at the time of ordering. We do not dispatch goods at weekends or on public holidays. If we are unable to dispatch the goods within that time, we will email you as soon as possible to inform you of this and give you an estimated delivery date. If you are not happy with the estimated delivery date, you can cancel your order and receive a full refund.

We will always try to deliver your goods within the timescales shown on our website, but are not responsible for delays in delivery that are beyond our control. All delivery times quoted relate to normal working days and do not include bank holidays. We will contact you if your delivery is delayed for reasons beyond our control, and if you wish, you may cancel your order and receive a refund for any items you have not yet received.

In Europe we ship with DPD and DHL. In the USA and all other international destinations we ship with DHL.

You are responsible for the goods once they have been delivered to you. If a parcel is damaged, you must notify us no later than 5pm on the next working day after delivery - as a business you can send the email to b2b@tvhdesign.nl and as a consumer to klantenservice@tvhdesign.nl quoting your order number.

Customs costs

You do not have to pay import duties if you are in the EU. We ship orders to Norway, USA, Canada, Japan and Switzerland with any import duties paid by us, so you will not have to pay any additional charges before you receive your item.

For other worldwide destinations, your local customs authority may charge import and customs clearance fees. By placing your order, you acknowledge that it is your responsibility to pay these charges to the carrier before your package can be delivered to you.

If you return an item to us for a refund, we will refund the amount you paid to us, but not the customs fees you paid to the carrier or your local customs authority.

Returns and Cancellation

We want you to be satisfied with your design or purchase from us. If in any way you are not satisfied with the goods, please email us as a business at b2b@tvhdesign.nl and as a consumer at klantenservice@tvhdesign.nl quoting your order number or order number.

Nothing in these trading conditions is intended to affect your legal rights.

These rights include:

That all designs, printed matter, goods supplied by us are fit for their intended purpose and of sufficient quality and conform to the description given. If goods are defective you have the right to cancel within a specified period and receive a full refund.

If for any reason you are not satisfied with your proofs, goods, in addition to your statutory rights, we offer you the right to cancel your order, return the goods to us and receive a full refund via your original method of payment. Provided that you have not already used, worn, washed or otherwise damaged or altered the goods, and you return the goods to us within 30 days of the confirmed delivery date in the same condition in which you received them.

You are legally obliged to take reasonable care of the goods while they are in your possession.

If you decide to return the goods, you will need to email us at b2b@tvhdesign.nl to start the return process. We will provide you with a pre-paid shipping label to return the items to us and a return form to include in the package. You will need to repackage the items in the original packaging to protect them during transit.

All refunds under our 30 day return policy will be made within 5 days of receipt of the returned goods. We can only issue refunds on the payment card or payment method you originally paid with, or to PayPal if you used it for your original payment. If you return an item to us for a refund, we will refund the amount you paid to us, but not the customs fees you paid to the carrier or your local customs authority.

Refunds are not available for TVH Design discount codes that your received from our marketing. Your right of return and cancellation, as explained above, does not affect your local statutory right of cancellation.

Returning defective products

All our items are produced to the highest quality standards, but manufacturing defects can still occur. If your goods are faulty or objectively do not match the description on the website, please contact us as soon as possible at klantenservice@tvhdesign.nl so that we can put this right for you.

If you contact us within six months of placing your order, you can choose from the following options: a replacement item (if in stock); an exchange for another item or items of the same value or a discount code for the amount you paid for the defective item.; or a refund.

Where we issue a refund, exchange or discount code due to a faulty item, this will cover the value of your order for those goods, including any delivery charges you have paid to us (unless you have retained other items paid for at the same time) . Damage caused by prolonged or excessive use is not considered a manufacturing defect.

Your cancellation rights

As a customer, you are entitled to cancel orders for goods purchased online during the period of 14 working days, starting from the day after the day on which you received the goods, and to receive a refund. Non-EU customers have 14 days to cancel orders under these rights. If you wish to exercise your statutory rights, you will be required to pay the cost of returning the cancelled items to us.

All refunds will be made within 30 days of notification of cancellation. If you terminate the contract, order for any reason after the goods have been dispatched to you or you have received them, you must return them to us in accordance with the return instructions above. If you are exercising your rights, you must send the goods to us within 14 days of notifying us that you wish to terminate the contract.

Exchange

Please send an email as a business to b2b@tvhdesign.nl and as a consumer to klantenservice@tvhdesign.nl quoting your order number or order number if you wish to exchange your order. We will respond within 2 working days to confirm if your new order is still available. We have limited stock available so unfortunately we cannot guarantee that you will be able to exchange your goods for the item you require.

If we have the item available, please follow the above procedure to return the goods to us. Once we have received the returned goods, we will send you chosen item free of charge. If we no longer have the item available, you must return the goods as set out above and we will issue a refund in accordance with the terms set out above.

Limitations of our liability to you

Nothing in these trading conditions shall limit your statutory rights or exclude or restrict our liability: for fraud, fraudulent misrepresentation or our gross negligence or the gross negligence of our employees, for any matter for which it would be unlawful for us to exclude or attempt to exclude our liability.

Subject to cancellation, and unless prohibited by your local law, these trading conditions will not:

  1. make us responsible for any damage or loss caused to you where such damage or loss is not reasonably foreseeable by you and us when you agree to these Terms of Business, including where the damage or loss arises from our breach of these Terms of Business
    make us responsible for any damage or loss caused to you where you are not entering into these Terms of Business as a consumer (as defined by your local statutory law).
  2. Our total liability to you for any loss or damage arising in connection with these trading conditions is limited in respect of each claim to the quotation price or purchase price of your order(s).
  3. We will not be responsible for any delay or failure to perform our obligations under these trading conditions if the delay or failure is due to an event beyond our control. Such events include, without limitation, infrastructure failure, government intervention, wars, civil unrest, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks or industrial action affecting us or our suppliers.

Electronic communication

By using this website, you accept that communication with us will be primarily electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you agree to receive communications from us electronically (to the most recent email address you have provided to us) and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

General

If any of these Terms of Business are determined to be illegal, invalid or otherwise unenforceable by law, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these Terms of Business and the remaining Terms of Business shall survive, remain in full force and effect and continue to be binding and enforceable.

If you violate these Terms and Conditions and we take no action, we still have the right to exercise our rights and remedies in any other situation in which you violate these Terms and Conditions.

These conditions are governed by Dutch law. Both you and TVH Design V.O.F. agree to submit to the non-exclusive jurisdiction of the Dutch courts.

What is covered by this privacy policy?

This policy applies to all personal information and Analytics data collected, used and disclosed by the TVH Design, whether online (e.g., via email or an online program), in person (e.g., physical activity readiness questionnaires) , evaluations or assessments, actual usage data or your feedback) or otherwise received from you (e.g., letters, over the phone, by interacting with our mobile applications or other online properties, any other part of the TVH Design Platform or surveys/questionnaires).

Unless otherwise agreed, this policy also applies to information about you that is disclosed by TVH Design to its customers, associates, such as your your employer. Other third parties, such as social networks you use in connection with the TVH Design platform, may also collect, use and share information about you. We encourage you to read the privacy policies of each of those sites to understand how your information is used or shared by those third parties.

Your order, purchase of goods through this website is subject to and governed by the terms of trade, website terms of use, privacy policy and cookie policy displayed on this page, and you should read them before placing an order or making a purchase.

Changes to this privacy policy

We may update our privacy policy from time to time. All changes will be effective immediately, unless local law requires a minimum length of time before revisions become effective.

Permitted use of the website and restrictions

You will not post, publish, reproduce, transmit, distribute or otherwise view, use or exploit the website in any way that:

  1. In violation of these website conditions
  2. Violates any applicable law, rule, regulation or order
  3. may damage, disable, overburden, or impair our website or interfere with another party's use and enjoyment of the website.

You will not transmit, distribute, introduce or otherwise make available through the Website any computer virus, including keyloggers, spyware, worms, Trojan horses, time bombs or other malicious or harmful programming.

Whilst we take all reasonable steps to ensure that the Website is free from viruses, we cannot guarantee that this will always be the case. If you download software or other content from the Website, you do so at your own risk.

You can't:

Use the Website in connection with the retrieval, collection, acquisition or storage of personal information, passwords, account information or information about other users of the Website. Use data mining, robots or similar tools to collect and extract data in connection with the Website.
Modify the information on the website in any way or reproduce or publicly display such information, perform or distribute or otherwise use it for public or commercial purposes, remove all copyright, trademark or other proprietary notices from the website.

The website and all text, audio, video, images, music, graphics, information, content and other materials displayed on or available for download from the website are owned or used with permission by TVH Design, its licensors. or its content providers and are protected by copyright, trademark and other laws and may only be used as permitted in these website terms or with the prior written permission of the owner of such material.

Any unauthorized use of such information may violate copyright laws, trademark laws, privacy and publicity laws, and other laws, rules and regulations.

Accuracy of information

While we try to ensure that the information on the website is complete, accurate and up to date, we cannot guarantee the completeness, accuracy or timeliness of any information on the website.

Trademarks

Certain trademarks, trade names, service marks and logos, icons and domain names used or displayed on the Website are registered or unregistered trademarks, trade names or service marks owned by TVH Design. Other trademarks, trade names and service marks used or displayed on the Website are the registered or unregistered trademarks, trade names or service marks owned by their respective owners and used with permission by TVH Design.

Nothing on any of the Websites grants or should be construed as granting, by implication, estoppel or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on any of the Websites without our written permission or the written consent of such third-party owner.

Links to the website

You may link to our website from another website. All links to our website must comply with all applicable laws, rules and regulations and all applicable TVH Design policies, and we reserve the right to prohibit any link at any time.

You may not display our website or any information displayed on our website in frames or similar means on any other website without our prior written consent.

Links from third parties

Our website may contain links to third-party websites that we do not own, operate or control. We are not responsible for any content or other information located on or accessible from any third party site. We also do not endorse, guarantee or make any representations or warranties regarding any third-party websites, or any content or other information located on or accessible from them. If you decide to access any third party website linked from our website, you do so entirely at your own risk!

Public Forums

Any information you disclose in public areas, website or other online system operated by TVH Design (or, of course, the Internet in general) may become public information. You should exercise caution when deciding to disclose personal information in such areas!

Indemnities

Your use of the website is at your own risk! The content or any services offered in connection with the website are provided 'as is' without warranty of any kind, including warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. We do not warrant the accuracy or completeness of the website or any content, information or services offered or made available on it. The website may be out of date and we make no representations or warranties whatsoever about updating the website.

Limitations of liability

We accept no responsibility and shall not be liable for any damage to, or viruses that may infect, your computer system, telecommunications equipment or other property caused by or arising from your access to, use of or browsing in the Website or your downloading of any content and information from the Website.

In no event shall we, our respective officers, directors, employees, shareholders, affiliates, parent companies, agents, successors, assigns, business partners, or any party involved in the creation, production or transmission of the website be liable to any party for any indirect, special, punitive, incidental, consequential or other damages of any kind (including but not limited to damages resulting from lost profits, lost data or business interruption) arising out of the use, inability to use or the results of the use of the website, any website linked to the website, or the content, information or services on any or all such websites, whether based on warranty, contract, tort (including negligence) or any other legal theory and whether or not advised of the possibility of such damages.

The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please consult your local law for such prohibitions.

In the event of a problem with any of the website or content, you agree that your sole remedy is to stop using the website. Nothing in these website terms and conditions shall limit or exclude, or purport to limit or exclude, our liability for death or personal injury arising from our negligence or for fraud.

The above disclaimers do not apply to products covered by our terms of trade.

Indemnification

Unless prohibited by applicable local mandatory law, you agree to indemnify and hold us, our respective officers, directors, employees, shareholders, affiliates, parent companies, agents, successors, assigns and business partners harmless from and against any loss, cost, damages or expenses (including reasonable attorneys' fees and legal fees) incurred in connection with any third party claim, demand or action arising out of or related to your breach of these website terms.

If you are obligated to indemnify us hereunder, we may, in our sole discretion, control the defense and settlement of such claims at our own expense and expense. Without limiting the foregoing, you may not settle, compromise or otherwise remove any Third Party Claim without our consent.

Choice of law and jurisdiction

These website terms and all contracts based thereon shall be governed by and construed in accordance with the laws of the Netherlands and EU and any disputes arising therefrom shall be subject to the non-exclusive jurisdiction of the Dutch courts. Notwithstanding the foregoing, nothing in these website terms shall limit or exclude, or purport to limit or exclude, any legal rights granted to you under local law (in particular, consumer protection laws) which shall remain in full force and effect.

Termination

We may suspend or terminate your use of the website at any time, for any reason or no reason. We reserve the right to modify, suspend or terminate all or any part of the website at any time without notice.

Legal rights

Nothing in these website terms shall limit or exclude, or purport to limit or exclude, any legal rights granted to you under local law (in particular, consumer protection laws) which shall remain in full force and effect.

What rights you have over your data

If you have an account on this site or you have left comments, you may request an export file of any personal data we hold about you, including any data you have given us. You may also request that we delete any personal data we hold about you. This does not include information that we are required to retain for administrative, legal or security purposes.

Contact information

If you have any questions about this policy, please contact us. Dutch law provides that residents of the Netherlands have the right to ask companies to tell them how their personal information is shared with third parties, or not at all, for the third parties' direct marketing purposes. To make such a request, please contact us at the following contact information.

TVH Design | Kleine Vos 5 | 8472 CC Wolvega | Netherlands | info@tvhdesign.nl

Collection of Personal Information and Analytics Data.

  1. Personal information is information that can be used to identify, locate or contact you. It also includes other information about you that we associate with personal information. TVH Design collects the following types of personal information:
  2. Contact information that allows us to identify and communicate with you, such as the name, physical address, email address and phone number of your or your emergency contact.
  3. Demographic information that allows us to track your age, gender, and mindset so we can provide the services you have requested.
  4. Transaction Information about how you interact with us and business partners, including memberships, purchases, inquiries and customer accounts.
    Financial information as needed to facilitate purchases, such as your credit card information.
    Applicant Information as needed from those applying for jobs and internships at TVH Design.
    Training information about your training activity and physical performance.
  5. Analytics Data is data generated by, collected by, transmitted from or stored in equipment based on its use. Analytics Data includes information collected through your use of training devices, information transmitted by your computer or mobile device when interacting with our online properties, such as server logging information. Analytics Data also includes information transmitted from your computer or mobile device when interacting with cookies, web beacons and other tracking objects. For users who register on our website (if applicable), we also store personal information in their user profile. All Users may view, modify or delete their personal information at any time (user name cannot be changed). Website administrators can also view and change this information.
  6. Children Under 13. TVH Design does not and will not knowingly sell personal information or Analytics data from or about a child under the age of 13 without the consent of the child's parent or legal guardian. If we discover that we have inadvertently collected information from a child under 13, we will immediately take all reasonable steps to delete that information from our systems.

Comments

When you leave a comment on our site, you can indicate whether your name, e-mail address and website may be stored in a cookie. We do this for your convenience so you don't have to fill in these details again for a new comment.

We collect the data shown in the response form, the visitor's IP address and the browser user agent to help detect spam. An anonymous string created from your email address (this is also called a hash) may be sent to the Gravatar service if you use it.

After your comment is approved, your profile picture is publicly visible in the context of your comment. Media If you are a registered user and upload images to the site, you should avoid uploading images that contain EXIF GPS location data. Visitors to the site may download the images and see the location data we send them to. Comments from visitors may be routed through an automated spam detection service. Your contact information

These cookies are valid for one year. If you visit our login page, we store a temporary cookie to check whether your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser. Once you log in, we will store some cookies related to your login information and screen display options.

Login Cookies

Login cookies are valid for 2 days and cookies for screen display options are valid for 1 year. If you select "Remember me", your login will be saved for 2 weeks.

Once you log out of your account, login cookies are deleted. When you edit or publish a post, an additional cookie is stored by your browser. This cookie contains no personal data and merely holds the post ID of the article you edited. This cookie expires after one day. Embedded content of other websites

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Messages on this site may contain embedded content (e.g., videos, images, messages, etc.). Embedded content from other websites behaves exactly as if the visitor had visited that other website. Those websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with that embedded content, including interaction with embedded content when you have an account and are logged in to that website.