Explanation general terms and conditions

The terms and conditions on this page and our privacy policy are designed to protect us and protect you. When you use www.tvhdesign.nl and you place an assignment or an order with us through our website, you agree to each of these policies.

We may update this policy from time to time - check back often to see any updates or changes.
If you have any questions, suggestions or comments, please send us an email to info@tvhdesign.nl to let us know.

TVH Design VOF is a company registered in the Netherlands and Friesland;

Our registered address is;

  • Kleine Vos 5, 8472CC Wolvega, The Netherlands
  • Chamber of Commerce number: 56348355
  • VAT identification number: NL 8520.84.456 B01
  • Bank Knab: NL51 KNAB 0255 3127 84
  • Bic Code: KNABNL2H

TVH Design and the TVH Design logo + Fashion Path and the Fashion Path logo are trademarks of TVH Design VOF

Article 1. General

  1. These terms and conditions apply to every offer, quotation and agreement between TVHDesign, hereinafter referred to as: “User”, and a Client to which the User has declared these terms and conditions applicable, insofar as the parties have not expressly deviated from these terms and conditions in writing.
  2. The present terms and conditions also apply to agreements with the User, for the implementation of which third parties must be involved by the User.
  3. These general terms and conditions have also been written for the User's employees and its management.
  4. The applicability of any purchase or other conditions of the Client is expressly rejected.
  5. If one or more provisions in these general terms and conditions are at any time wholly or partially null and void or should be annulled, the other provisions of these general terms and conditions will remain fully applicable. The User and the Client will then enter into consultation in order to agree on new provisions to replace the void or voided provisions, whereby the purpose and purport of the original provisions will be taken into account as much as possible.
  6. If there is any uncertainty about the interpretation of one or more provisions of these general terms and conditions, the explanation must take place 'in the spirit' of these provisions.
  7. If a situation arises between the parties that is not regulated in these general terms and conditions, this situation must be assessed in accordance with the spirit of these general terms and conditions.
  8. If the User does not always require strict compliance with these terms and conditions, this does not mean that the provisions thereof are not applicable, or that the User would lose the right to demand strict compliance with the provisions of these terms and conditions in other cases.

Article 2. Quotations and offers

  1. All quotations and offers from the User are without obligation, unless a term for acceptance has been set in the quotation. If no acceptance period has been set, no rights can be derived in any way from the quotation or offer if the product to which the quotation or offer relates is no longer available in the meantime.
  2. The User cannot be held to its quotations or offers if the Client can reasonably understand that the quotations or offers, or a part thereof, contain an obvious mistake or error.
  3. The prices stated in a quotation or offer are exclusive of VAT and other government levies, any costs to be incurred in the context of the agreement, including travel and accommodation costs, shipping and administration costs, unless stated otherwise.
  4. If the acceptance deviates (whether or not on minor points) from the offer included in the quotation or offer, the User is not bound by it. The agreement will then not be concluded in accordance with this deviating acceptance, unless the User indicates otherwise.
  5. A composite quotation does not oblige the User to perform part of the assignment against a corresponding part of the stated price. Offers or quotations do not automatically apply to future orders.

Article 3. Contract term; execution terms, risk transfer, execution and amendment of the agreement; price increase

  1. The agreement between the User and the Client is entered into for an indefinite period of time, unless the nature of the agreement dictates otherwise or if the parties expressly agree otherwise in writing.
  2. If a period has been agreed or specified for the performance of certain activities or for the delivery of certain goods, this is never a strict deadline. If a term is exceeded, the Client must therefore give the User written notice of default. The user must be offered a reasonable period of time to still implement the agreement.
  3. User will perform the agreement to the best of its knowledge and ability and in accordance with the requirements of good workmanship. All this on the basis of the state of the art known at that time.
  4. The user has the right to have certain activities performed by third parties. The applicability of article 7:404, 7:407 paragraph 2 and 7:409 of the Dutch Civil Code is expressly excluded.
  5. If work is performed by the User or third parties engaged by the User in the context of the assignment at the location of the Client or a location designated by the Client, the Client will provide the facilities reasonably desired by those employees free of charge.
  6. Delivery takes place ex User's company. The Client is obliged to take delivery of the goods at the moment they are made available to him. If the Client refuses to take delivery or is negligent in providing information or instructions that are necessary for the delivery, the User is entitled to store the goods at the expense and risk of the Client. The risk of loss, damage or depreciation is transferred to the Client at the moment when goods are available to the Client.
  7. User is entitled to execute the agreement in different phases and to invoice the part thus executed separately.
  8. If the agreement is executed in phases, the User can suspend the execution of those parts that belong to a subsequent phase until the Client has approved the results of the preceding phase in writing.
  9. The Client shall ensure that all data, of which the User indicates that they are necessary or of which the Client should reasonably understand that they are necessary for the execution of the agreement, are provided to the User in a timely manner. If the information required for the execution of the agreement has not been provided to the User in time, the User has the right to suspend the execution of the agreement and/or to charge the additional costs resulting from the delay to the Client in accordance with the then usual rates. to take. The execution period does not commence until after the Client has made the data available to the User. The User is not liable for damage of any nature whatsoever because the User relied on incorrect and/or incomplete information provided by the Client.
  10. If during the implementation of the agreement it appears that it is necessary to change or supplement it for proper implementation, the parties will proceed to adjust the agreement in good time and in mutual consultation. If the nature, scope or content of the agreement, whether or not at the request or instruction of the Client, of the competent authorities, etc., is changed and the agreement is changed in qualitative and / or quantitative terms as a result, this may have consequences for what was originally agreed. As a result, the originally agreed amount can also be increased or decreased. The User will provide a price quote in advance as much as possible. An amendment to the agreement may also change the originally stated term of execution. The Client accepts the possibility of amending the agreement, including the change in price and term of execution.
  11. If the agreement is amended, including an addition, the User is entitled to implement it only after approval has been given by the person authorized within the User and the Client has agreed to the price and other conditions stated for the implementation, including including the time to be determined at that time at which it will be implemented. The non-execution or non-immediate execution of the amended agreement does not constitute a breach of contract on the part of the User and is no reason for the Client to terminate or cancel the agreement.
  12. Without being in default, the User can refuse a request to amend the agreement if this could have a qualitative and/or quantitative effect, for example for the work to be performed or the goods to be delivered in that context.
  13. If the Client should be in default in the proper fulfillment of what it is obliged to towards the User, then the Client is liable for all damage on the part of the User caused directly or indirectly as a result.
  14. If the User agrees a fixed fee or price with the Client, the User is nevertheless entitled at all times to increase this fee or price without the Client being entitled to dissolve the agreement for that reason, if the increase of the price arises from a power or obligation under the law or regulations or is caused by an increase in the price of raw materials, wages, etc. or on other grounds that were not reasonably foreseeable when entering into the agreement.
  15. If the price increase other than as a result of an amendment to the agreement amounts to more than 10% and takes place within three months after the conclusion of the agreement, then only the Client who is entitled to appeal to Title 5 Section 3 of Book 6 of the Dutch Civil Code is entitled to dissolve the agreement by means of a written statement, unless the User is then still willing to perform the agreement on the basis of what was originally agreed;
    if the price increase results from a power or an obligation resting on the User under the law; if it has been stipulated that the delivery will take place more than three months after the conclusion of the agreement; or, upon delivery of an item, if it has been stipulated that the delivery will take place more than three months after the purchase.

Article 4. Suspension, dissolution and premature termination of the agreement

  1. User is authorized to suspend the fulfillment of the obligations or to dissolve the agreement if the Client does not, not fully or not timely comply with the obligations under the agreement, after the agreement has been concluded, the User becomes aware of circumstances that give good grounds to fear that the Client will not fulfill its obligations, if the Client was requested to provide security for the fulfillment of its obligations under the agreement when the agreement was concluded and this security is not provided or is insufficient or if due to the delay on the part of the The Client can no longer be required of the User to comply with the agreement under the originally agreed conditions. The Client must continue to pay monthly costs until the end date of the agreement has been reached.
  2. Furthermore, the User is authorized to dissolve the agreement if circumstances arise of such a nature that fulfillment of the agreement is impossible or if other circumstances arise that are of such a nature that unaltered maintenance of the agreement cannot reasonably be required of the User. .
  3. If the agreement is dissolved, the User's claims against the Client are immediately due and payable. If the User suspends compliance with its obligations, it retains its claims under the law and the agreement.
  4. If the User proceeds to suspension or dissolution, he is in no way obliged to pay compensation for damage and costs incurred in any way as a result.
  5. If the dissolution is attributable to the Client, the User is entitled to compensation for the damage, including the costs, resulting directly and indirectly.
  6. If the Client does not fulfill its obligations arising from the agreement and this non-compliance justifies dissolution, then the User is entitled to dissolve the agreement immediately and with immediate effect without any obligation on its part to pay any compensation or compensation, while the Client, under of default, but compensation or compensation is required.
  7. If the agreement is terminated prematurely by the User, the User will, in consultation with the Client, arrange for the transfer of work still to be performed to third parties. This unless the cancellation is attributable to the Client. If the transfer of the work entails additional costs for the User, these will be charged to the Client. The Client is obliged to pay these costs within the aforementioned period, unless the User indicates otherwise.
  8. In the event of liquidation, (application for) suspension of payments or bankruptcy, of attachment - if and insofar as the attachment has not been lifted within three months - at the expense of the Client, of debt restructuring or any other circumstance as a result of which the Client can no longer freely can dispose of its assets, the User is free to terminate the agreement immediately and with immediate effect or to cancel the order or agreement, without any obligation on its part to pay any compensation or compensation. In that case, the User's claims against the Client are immediately due and payable.
  9. If the Client cancels a placed order in whole or in part, the work that has been carried out and the goods ordered or prepared for it, increased by any supply, removal and delivery costs thereof and the working time reserved for the execution of the agreement, will be paid in full to be charged to the Client.

Article 5. Force majeure

  1. The User is not obliged to fulfill any obligation towards the Client if it is prevented from doing so as a result of a circumstance that cannot be attributed to fault, and is not for its account under the law, a legal act or generally accepted views.
  2. In these general terms and conditions, force majeure means, in addition to what is understood in this regard by law and jurisprudence, all external causes, foreseen or unforeseen, over which the User cannot exert any influence, but as a result of which the User is unable to fulfill its obligations. . This includes strikes in the company of the User or third parties. The User also has the right to invoke force majeure if the circumstance that prevents (further) fulfillment of the agreement occurs after the User should have fulfilled his obligation.
  3. User can suspend the obligations under the agreement during the period that the force majeure continues. If this period lasts longer than two months, then each of the parties is entitled to dissolve the agreement, without any obligation to pay damages to the other party.
  4. Insofar as the User has already partially fulfilled its obligations under the agreement at the time of the commencement of force majeure or will be able to fulfill them, and the fulfilled or to be fulfilled part has independent value, the User is entitled to to be invoiced separately. The Client is obliged to pay this invoice as if it were a separate agreement.
  5. User is dependent on third parties such as Google, BING, Yahoo and is in no way responsible for the decline of website positions. User does everything within the knowledge of now and acts accordingly. The user can therefore not be held responsible for lost income as a result of a decrease in the positions in the search engines.

Article 6. Payment and collection costs

  1. Payment must always be made within 4 days after the invoice date, in a manner to be indicated by the User, in the currency in which the invoice was made, unless indicated otherwise in writing by the User. User is entitled to invoice periodically.
  2. If the Client fails to pay an invoice on time, the Client will be in default by operation of law. The Client then owes interest of 1% per month, unless the statutory interest is higher, in which case the statutory interest is due. The interest on the due and payable amount will be calculated from the moment that the Client is in default until the moment of payment of the full amount due.
  3. The User has the right to have the payments made by the Client go first of all to reduce the costs, then to reduce the interest that has accrued and finally to reduce the principal sum and the current interest. The User can, without being in default, refuse an offer of payment if the Client designates a different order for the allocation of the payment. User can refuse full repayment of the principal sum, if the accrued and accrued interest and collection costs are not also paid.
  4. The Client is never entitled to set off the amount owed by it to the User. Objections to the amount of an invoice do not suspend the payment obligation. The Client who is not entitled to appeal to Section 6.5.3 (Articles 231 to 247, Book 6 of the Dutch Civil Code) is also not entitled to suspend payment of an invoice for any other reason.
  5. If the Client is in default in the (timely) fulfillment of its obligations, then all reasonable costs incurred in obtaining payment out of court will be borne by the Client. The default of the Client who is a natural person, who does not act in the exercise of a profession or business (private client), takes effect after he has been demanded to pay within fourteen days after the day of reminder and payment is not made. The reminder also states the consequences of non-payment. The extrajudicial costs are calculated on the basis of what is customary in Dutch collection practice. However, if the User has incurred higher costs for collection that were reasonably necessary and the Client is not a natural person who does not act in the exercise of a profession or business (business client), the costs actually incurred are eligible for reimbursement. Any judicial and execution costs incurred will also be recovered from the Client. The Client also owes interest on the collection costs due.

Article 7. Retention of title

  1. The goods delivered by the User in the context of the agreement remain the property of the User until the Client has properly fulfilled all obligations under the agreement(s) concluded with the User.
  2. The goods delivered by the User, which fall under the retention of title pursuant to paragraph 1, may not be resold and may never be used as a means of payment. The Client is not authorized to pledge or encumber in any other way what falls under the retention of title.
  3. The Client must always do everything that may reasonably be expected of it to secure the property rights of the User. If third parties seize the goods delivered under retention of title or wish to establish or enforce rights thereon, the Client is obliged to immediately inform the User thereof. Furthermore, the Client undertakes to insure the goods delivered under retention of title and to keep them insured against fire, explosion and water damage as well as against theft and to make the policy of this insurance available to the User for inspection on first request. In the event of a possible payment from the insurance, the User is entitled to these payments. Insofar as necessary, the Client undertakes vis-à-vis the User in advance to cooperate with everything that may (appear to be) necessary or desirable in that context.
  4. In the event that the User wishes to exercise its property rights referred to in this article, the Client gives unconditional and irrevocable permission in advance to the User and third parties to be designated by the User to enter all those places where the User's property is located and to take it back. .

Article 8. Guarantees, research and complaints, limitation period

  1. The goods to be delivered by the User meet the usual requirements and standards that can reasonably be set at the time of delivery and for which they are intended under normal use in the Netherlands. The warranty referred to in this article applies to items intended for use within the Netherlands. When used outside the Netherlands, the Client must verify whether the use thereof is suitable for use there and whether it meets the conditions set for it. In that case, the user can set other warranty and other conditions with regard to the goods to be delivered or work to be performed.
  2. The warranty referred to in paragraph 1 of this article applies for a period of 1 month after the provision of services, unless the nature of the services provided dictates otherwise or the parties have agreed otherwise. If the warranty provided by the User concerns an item that was produced by a third party, then the warranty is limited to that provided by the producer of the item, unless stated otherwise.
  3. Any form of warranty will lapse if a defect has arisen as a result of or ensues from injudicious or improper use thereof or use after the best-before date, incorrect storage or maintenance thereof by the Client and/or by third parties when, without written permission from the User, the Client or third parties have made or attempted to make changes to the item, other items have been attached to it that do not need to be attached to it or if these have been processed or processed in a manner other than the prescribed one. The Client is also not entitled to a warranty if the defect is caused by or is the result of circumstances beyond the User's control, including weather conditions (such as, but not limited to, extreme rainfall or temperatures) et cetera.
  4. The Client is obliged to inspect the delivered goods or have them inspected, immediately at the moment the goods are made available to him or the relevant work has been carried out. In doing so, the Client should examine whether the quality and/or quantity of the delivered goods corresponds to what has been agreed and meets the requirements that the parties have agreed on in this regard. Any visible defects must be reported to the User in writing within seven days of delivery. Any non-visible defects must be reported to the User in writing immediately, but in any event no later than fourteen days after discovery thereof. The report must contain as detailed a description as possible of the defect, so that the User is able to respond adequately. The Client must give the User the opportunity to investigate a complaint or have it investigated.
  5. If the Client complains in time, this does not suspend his payment obligation. In that case, the Client also remains obliged to purchase and pay for the otherwise ordered items and that for which it has instructed the User.
  6. If a defect is reported later, the Client will no longer be entitled to repair, replacement or compensation.
  7. If it is established that an item is defective and a complaint has been made in this respect in a timely manner, the User will notify the defective item within a reasonable period of time after its return or, if return is not reasonably possible, written notification of the defect by the Client, at the discretion of the User. , replace or arrange for repair thereof or pay replacement compensation for this to the Client. In the event of replacement, the Client is obliged to return the replaced item to the User and to transfer ownership thereof to the User, unless the User indicates otherwise.
  8. If it is established that a complaint is unfounded, the costs incurred as a result, including the research costs incurred by the User as a result, will be fully borne by the Client.
  9. After the warranty period has expired, all costs for repair or replacement, including administration, shipping and call-out costs, will be charged to the Client.
  10. Contrary to the statutory limitation periods, the limitation period of all claims and defenses against the User and the third parties involved by the User in the performance of an agreement is one year.

Article 9. Liability

  1. If the User should be liable, then this liability is limited to what has been arranged in this provision.
  2. The User is not liable for damage of any nature whatsoever, caused by the fact that the User relied on incorrect and/or incomplete information provided by or on behalf of the Client.
  3. If the User should be liable for any damage, the User's liability is limited to a maximum of twice the invoice value of the order, at least to that part of the order to which the liability relates.
  4. The User's liability is in any case always limited to the amount of the payment from his insurer, if applicable.
  5. User is only liable for direct damage.
  6. Direct damage is exclusively understood to mean the reasonable costs to determine the cause and extent of the damage, insofar as the determination relates to damage within the meaning of these terms and conditions, any reasonable costs incurred to remedy the User's defective performance of the agreement to be answered, insofar as these can be attributed to the User and reasonable costs incurred to prevent or limit damage, insofar as the Client demonstrates that these costs have led to limitation of direct damage as referred to in these general terms and conditions. User is never liable for indirect damage, including consequential damage, lost profit, lost savings and damage due to business interruption.
  7. The limitations of liability included in this article do not apply if the damage is due to intent or gross negligence on the part of the User or his managerial subordinates.

A rticle 10. Indemnification

  1. The Client indemnifies the User against any claims from third parties who suffer damage in connection with the implementation of the agreement and the cause of which is attributable to others than the User. If the User is held liable by third parties on that basis, the Client is obliged to assist the User both in and out of court and to immediately do everything that may be expected of him in that case. Should the Client fail to take adequate measures, the User is entitled, without notice of default, to proceed to do so itself. All costs and damage on the part of the User and third parties arising as a result thereof are fully at the expense and risk of the Client.

Article 11. Intellectual property 

  1. The User reserves the rights and powers to which it is entitled under the Copyright Act and other intellectual property laws and regulations.
  2. User has the right to use the knowledge gained by the execution of an agreement for other purposes as well, insofar as no strictly confidential information of the Client is disclosed to third parties.

Article 12. Electronic Communications

  1. By using our website, you accept that communication with us will be primarily electronic. We will contact you by email or provide you with information by posting notices on this website.
  2. For contractual purposes, you agree to receive communications from us electronically (to the most recent email address you have provided to us) and agree that all agreements, notices, disclosures and other communications that we provide to you electronically comply comply with any legal requirement that such communications be in writing.

Article 12. Applicable law and disputes

  1. Dutch law applies exclusively to all legal relationships to which the User is a party, even if an obligation is wholly or partly implemented abroad or if the party involved in the legal relationship is domiciled there. The applicability of the Vienna Sales Convention is excluded.
  2. The court in the User's place of business has exclusive jurisdiction to hear disputes, unless the law prescribes otherwise. Nevertheless, the User has the right to submit the dispute to the competent court according to the law.
  3. Parties will only appeal to the courts after they have made every effort to settle a dispute in mutual consultation.

Article 13. Location and change of conditions

  1. These terms and conditions have been filed with the Chamber of Commerce in Groningen and can be found at tvhdesign.com/algemene-voorwaarden
  2. The most recently filed version or the version that applied at the time of the establishment of the legal relationship with the User always applies.
  3. The Dutch text of the general terms and conditions is always decisive for the interpretation thereof.
  4. These terms and conditions are governed by Dutch law. Both you and TVH Design VOF agree to submit to the non-exclusive jurisdiction of the Dutch courts.

These delivery conditions explain how we treat your Online order, your rights and our obligation to you with regard to delivery.

Article 14. Ordering and payment

  1. Orders are subject to required stock availability. Items that you add to your shopping cart on the Site are not reserved for you and are available for sale to other customers browsing the Site at the same time. Stock will be reserved for you once you have placed your order and the sale is complete once the order has shipped from our warehouse and you receive a shipping confirmation email.
  2. We accept payments with Visa, MasterCard, American Express, Maestro, Maestro International, Visa Electron and Apple Pay. We use payment provider Mollie to process payments. By placing an order with us, you acknowledge that we will share your personal information and payment information with these providers.
  3. Payments for all orders are subject to fraud and card issuer checks. By submitting a payment through the Site, you consent to such checks as required. For your own security, the billing name, address and phone number must match those of the payment card when using a credit/debit card. We reserve the right to cancel any order that does not meet these criteria.
  4. By placing your order on our site, you confirm that the credit/debit card is yours or that you have the cardholder's authority to make payment.
  5. We reserve the right to refuse payment and orders for customers who are not 18 years of age or older, or for any order in our sole discretion. If we are unable to accept your order, we will notify you by email and we will refund the amount you have paid to us.
  6. Goods may differ slightly from their photos. While every effort has been made to display the colors accurately, we cannot guarantee that the display of the colors on a device will accurately reflect the color of the goods.

Article 15. Prices

  1. We regularly check prices on our website, but if we discover that the price has changed or there has been a pricing error when we received your order, we will contact you and ask if you wish to proceed with your purchase at the right price. If you confirm that you wish to continue, your confirmation constitutes a new order for us. Please note that the sale is not complete until we have shipped the goods from our warehouse and sent you a shipping confirmation email.
  2. The prices on our website include VAT in the EU and the UK. Prices shown do not include delivery charges, although all orders over €150 / $175 / £150 qualify for free standard shipping. If your order does not qualify for free standard shipping, or if you choose to pay for express mail (UPS, DHL), the delivery charges will be shown to you and confirmed by you when placing the order.

Article 16. Delivery times

  1. We will dispatch the goods to you as soon as possible after you have placed your order, normally within 2 working days, except in the case of pre-ordered goods which have a longer lead time for dispatch, as indicated at the time of ordering. We do not ship goods on weekends or public holidays. If we are unable to ship the goods within that time, we will email you as soon as possible to notify you and provide you with an estimated delivery date. If you are not satisfied with the estimated delivery date, you can cancel your order and receive a full refund.
  2. We will always try to deliver your goods within the time frames shown on our website, but are not responsible for delays in delivery which are beyond our control. All specified delivery times relate to normal working days and exclude public holidays. We will contact you if your delivery is delayed for reasons beyond our control, and if you wish you can cancel your order and receive a refund for the items you have not yet received.
  3. In Europe we ship goods with DPD and DHL. In the US and all other international destinations, we ship goods with DHL.
  4. You are responsible for the goods once they are delivered to you. If a package is damaged, you must report this to us on the next working day after delivery no later than 5 p.m. your order number or order number.

Article 17. Customs charges

  1. You do not have to pay import duties if you are in the EU. We ship orders to the Norway, USA, Canada, Japan and Switzerland with any import duties paid by us, so you will not have to pay any additional fees before you receive your item.
  2. For other worldwide destinations, your local customs authority may charge import duties and clearance fees. By placing your order, you acknowledge that it is your responsibility to pay these charges to the carrier before your package can be delivered to you.
  3. If you return an item to us for a refund, we will refund the amount you paid to us, but not the customs fees you paid to the carrier or your local customs authority.

Article 18. Return and cancellation

  1. We want you to be happy with your design or purchase from us. If you are not satisfied with the goods in any way, you can send us an email as a company to administratie@tvhdesign.com and as a consumer to customer service@tvhdesign.com stating your order number or order number.
  2. Nothing in these Terms of Trade is intended to affect your legal rights.

Article 19.1. These rights include:

  1. that all designs, printed matter, goods supplied by us are/are suitable for the intended purpose and are of sufficient quality and comply with the description given. If goods are defective you have the right to cancel within a certain period and receive a full refund.
  2. If for any reason you are not satisfied with your proofs, goods, in addition to your statutory rights, we offer you the right to cancel your order, return the goods to us and receive a full refund to your original method of payment. Provided you have not used, worn, washed or otherwise damaged or altered the goods and you return the goods to us within 30 days of the confirmed delivery date in the same condition in which you received them.
  3. You are required by law to take reasonable care of the goods while they are in your possession.
  4. If you decide to return the goods, you should send us an email to administratie@tvhdesign.com to start the return process. We will provide you with a pre-paid shipping label to return the items to us and a returns form for you to include in the package. You must repack the items in the original packaging to protect them during transportation.
  5. All refunds under our 30 day return policy will be made within 5 days of receipt of the returned goods. We can only issue refunds to the payment card or payment method you originally paid with, or to PayPal if you used it for your original payment. If you return an item to us for a refund, we will refund the amount you paid to us, but not the customs fees you paid to the carrier or your local customs authority.
  6. Refunds are not possible for TVH Design discount codes that you have received from our marketing. Your right of return and cancellation, as explained above, is without prejudice to your local statutory right of cancellation.

Article 20. Returning defective products

  1. All our items are produced according to the highest quality standards, but manufacturing errors can still occur. If your goods are defective or do not objectively meet the description on the website, please contact us as soon as possible at customerservice@tvhdesign.com so that we can make this right for you.
  2. If you contact us within six months of placing your order, you can choose from the following options: a replacement item (if in stock); an exchange for another item or items of the same value or a discount code for the amount you paid for the defective item.; or a refund.
  3. When we issue a refund, exchange or a discount code due to a faulty item, this will cover the value of your order for those goods, including any delivery charges you paid to us (unless you have kept other items that were paid for at the same time). Damage due to prolonged or excessive use is not considered a manufacturing defect.

Article 21. Your cancellation rights

  1. You as a customer have the right to cancel orders for goods purchased online during the period of 14 working days, starting from the day after the day you received the goods, and to receive a refund. Customers outside the EU have 14 days to cancel orders under these rights. If you want to exercise your legal rights, you are obliged to pay the costs of returning the canceled items to us.
  2. All refunds will be made within 30 days of notice of cancellation. If you terminate the order for any reason after the goods have been dispatched to you or you have received them, you must return them to us in accordance with the return instructions above. If you exercise your rights, you must return the goods within 14 days of informing us that you wish to end the contract.

Article 22. Exchange

  1. Send an e-mail as a company to administratie@tvhdesign.com and as a consumer to customerservice@tvhdesign.com stating your order number or order number if you want to exchange your order. We will respond within 2 business days to confirm if your new order is still available. We have limited stock available, so unfortunately we cannot guarantee that you will be able to exchange your goods for the item you want.
  2. If we have the item available, please follow the procedure above to return the goods to us. Once we have received the returned goods, we will send your chosen item free of charge. If we no longer have the item available, you must return the goods as set out above and we will issue a refund in accordance with the terms set out above.

Article 23. Limitations of Our Liability to You

  1. Nothing in these terms of business shall limit your legal rights or exclude or limit our liability: for fraud, fraudulent misrepresentation or our gross negligence or the gross negligence of our employees, for any matter for which it would be illegal for us to assume our liability close or try.

Barring cancellation, and unless prohibited by your local law, these terms of business will not:

  1. Making us responsible for any damage or loss caused to you where such damage or loss is not reasonably foreseeable by you and us when you agree to these Terms of Business, including where the damage or loss results from our breach of these terms and conditions of
    us responsible for any damage or loss caused to you if you do not enter into these terms of trade as a consumer (as defined by your local law).
  2. Our total liability to you for any loss or damage arising in connection with these Terms of Business is limited in respect of any claim to the quote price or purchase price of your order, order or orders.
  3. We will not be responsible for any delay or failure to perform our obligations under these Terms of Business if the delay or failure results from an event beyond our control. Such events include, without limitation, infrastructure failure, government intervention, war, civil commotion, hijacking, fire, flood, accident, storm, strike, lockout, terrorist attack or industrial action affecting us or our suppliers.

Article 24. Electronic Communications

  1. The conditions mentioned under article 12.1 / 12.2 of the general terms and conditions apply here!


What is covered by this privacy policy?

This policy applies to all personal information and Analytics data collected, used and disclosed by the TVH Design, whether online (e.g. via email or an online program), in person (e.g. through physical activity readiness questionnaires), evaluations or ratings, actual usage data or your feedback) or otherwise received from you (e.g. letters, over the phone, through interaction with our mobile applications or other online properties, any other part of the TVH Design Platform or surveys / questionnaires).

Unless agreed otherwise, this policy also applies to information about you that is passed on by TVH Design to its customers, relations, such as your employer. Other third parties, such as social networks you use in connection with the TVH Design platform, may also collect, use and share information about you. We encourage you to read the privacy policies of each of those sites to understand how your information is used or shared by those third parties.

Your order, purchase of goods through this website is subject to and governed by the terms of business, website terms of use, privacy policy and cookie policy set out on this page, which you should read before placing an order or placing an order. place order.

Changes to this Privacy Policy

We may update our privacy policy from time to time. All changes will take effect immediately, unless local law requires a minimum duration for revisions to take effect.

Permitted use of the website and restrictions

You will not post, publish, reproduce, transmit, distribute or otherwise view, use or exploit the website in any way that:

  1. Is in violation of these website terms
  2. Violate any applicable law, rule, ordinance or order
  3. Our website may damage, disable, overburden or impair or interfere with any other party's use and enjoyment of the website.

You will not in any way transmit, distribute, introduce or otherwise make available through the Website any computer virus, including keyloggers, spyware, worms, Trojans, time bombs or other malicious or harmful programming through the Website.

While we take all reasonable steps to ensure that the website is free of viruses, we cannot guarantee that this will always be the case. If you download any software or other content from the website, you do so at your own risk.

You are not allowed:

Use the website in connection with requesting, collecting, obtaining or storing personal information, passwords, account information or information about other users of the website.
Use any data mining, robots or similar tools to collect and extract data in connection with the website. Modify the information on the website in any way or reproduce or publicly display, perform or distribute such information or otherwise use it for any public or commercial purpose, remove any copyright, trademark or other proprietary notices from the website.

The website and all text, audio, video, images, music, images, graphics, information, content and other material displayed on or downloadable from the website are owned or used with permission by TVH Design, its licensors. or its content providers and are protected by copyright, trademark and other laws and may be used only as permitted in these website terms or with the prior written consent of the owner of such material.

Any unauthorized use of such information may violate copyright laws, trademark laws, privacy and publicity laws, and other laws, rules, and regulations.

Accuracy of information

While we try to ensure that the information on the website is complete, accurate and current, we do not guarantee the completeness, accuracy or timeliness of any information on the website.


Certain trademarks, trade names, service marks and logos, icons and domain names used or displayed on the website are registered or unregistered trademarks, trade names or service marks owned by TVH Design. Other trademarks, trade names and service marks used or displayed on the website are the registered or unregistered trademarks, trade names or service marks owned by their respective owners and used with permission from TVH Design.

Nothing on any of the Websites confers or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks, or logos displayed on any of the Websites without our written permission or the written consent of such third party owner.

Link to the website

You can link to our website from another website. All links to our website must comply with all applicable laws, rules and regulations and all applicable TVH Design policies, and we reserve the right to prohibit any link at any time.

It is not permitted to display our website or any information displayed on our website in frames or similar means on any other website without our prior written consent.

Third Party Links

Our website may contain links to third party websites that we do not own, operate or control. We are not responsible for any content or other information located on or accessible from any third party site. We also do not endorse, warrant or make any representations or warranties regarding any third party websites, or any content or other information located on or accessible through them. If you decide to access any third party website linked from our website, you do so entirely at your own risk!

Public forums

Any information you disclose in public areas, website or other online system operated by TVH Design (or, of course, the Internet in general) may become public information. You should be careful when deciding to disclose personal information in such areas!


Your use of the website is at your own risk! The content or any services offered in connection with the website are provided "as is" without warranty of any kind, including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. We do not guarantee the accuracy or completeness of the website or any content, information or services offered or made available on it. The website may be out of date and we make no commitment or assume any obligation to update the website.

Limitations of Liability

We assume no responsibility and shall not be liable for any damage to or viruses that may infect your computer system, telecommunication equipment or other property caused by or arising out of your access to, use of or browsing of the website or your website. downloading any content and information from the website.

In no event shall we, our respective officers, directors, employees, shareholders, affiliates, parent companies, agents, successors, assigns, trading partners, nor any party involved in the creation, production or transmission of the website be liable to any party for any party. indirect, special, punitive, incidental, consequential or other damages of any kind (including but not limited to damages resulting from lost profits, lost data or business interruption) arising out of the use, inability to use or results of the use of the website, any website linked to the website, or the content, information or services on any or all such websites, whether based on warranty, contract, tort (including negligence) or any other legal theory and all or not advised of the possibility of such damages.

The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please check your local law for such prohibitions.

In the event of a problem with any of the website or its content, you agree that your sole remedy is to stop using the website. Nothing in these website terms shall limit or exclude, or purport to limit or exclude, our liability for death or personal injury resulting from our negligence or for fraud.

The above disclaimers do not apply to products covered in our Terms of Trade.


Unless prohibited by applicable local mandatory law, you agree to indemnify and hold us, our respective officers, directors, employees, shareholders, affiliates, parent companies, agents, successors, assigns and trading partners harmless from and against any loss, expense , damages or expenses (including reasonable attorneys' fees and legal costs) incurred in connection with any third party claim, demand or action arising out of or related to your violation of these Website Terms.

If you are required to indemnify us hereunder, we may, in our sole discretion, manage the defense and settlement of such claims at our own expense and expense. Without limiting the foregoing, you may not settle, compromise, or otherwise remove any third party claim without our consent.

Choice of Law and Jurisdiction

These Website Terms and any contracts based thereon shall be governed by and construed in accordance with the laws of the Netherlands and EU and any dispute arising therefrom shall be subject to the non-exclusive jurisdiction of the Dutch courts. Notwithstanding the foregoing, nothing in these Website Terms shall limit or exclude, or purport to limit or exclude, any legal rights granted to you under local law (in particular consumer protection laws) which shall remain unaffected and remain in full force and effect.


We may suspend or terminate your use of the website at any time for any reason or no reason. We reserve the right to change, suspend or discontinue all or any part of the website at any time without notice.

Legal rights

Nothing in these Website Terms shall limit or exclude, or purport to limit or exclude, any legal rights granted to you under local law (in particular consumer protection laws) which shall remain unaffected and in full force and effect.

What rights you have over your data

If you have an account on this site or have left comments, you can request an export file of the personal information we hold about you, including any information you have provided to us. You can also request that we delete any personal data we hold about you. This does not include any data that we are required to keep for administrative, legal or security purposes.

Contact information

If you have any questions about this policy, please contact us. Dutch law provides that residents of the Netherlands have the right to ask companies to tell them how their personal information has been shared with third parties, if at all, for the third parties' direct marketing purposes. For such a request, please contact us using the following contact details.

TVH Design | Little Fox 5 | 8472 CC Wolvega | Netherlands | info@tvhdesign.nl

Collection of Personal Information and Analytics Data.

  1. Personal information is information that can be used to identify, locate or contact you. It also includes other information about you that we link to personal information. TVH Design collects the following types of personal information:
  2. Contact information that allows us to identify and communicate with you, such as your or your emergency contact's name, physical address, email address and telephone number.
  3. Demographic information that allows us to track you, such as your age, gender and mindset, so that we can provide the services you request.
  4. Transaction Information about how you interact with us and business partners, including memberships, purchases, inquiries and customer accounts.
    Financial information if necessary to facilitate purchases, such as your credit card information.
    Applicant Information if required from those applying for jobs and internships at TVH Design.
    Training information about your training activity and physical performance.
  5. Analytics data is data generated by, collected by, transmitted from or stored in equipment based on its use. Analytics Data includes information collected through your use of training equipment, information sent by your computer or mobile device when interacting with our online properties, such as server registration information, for example. Analytics Data also includes information sent from your computer or mobile device when interacting with cookies, web beacons, and other tracking objects. For users who register on our website (if applicable), we also store personal information in their user profile. All users can view, change or delete their personal information at any time (the username cannot be changed). Website administrators can also view and change this information.
  6. Children under 13 years old. TVH Design does not and does not knowingly sell personal data or Analytics data from or about a child under the age of 13 without the consent of the child's parent or legal guardian. If we learn that we have inadvertently collected information from a child under the age of 13, we will immediately take all reasonable steps to remove that information from our systems.


When you leave a comment on our site, you can indicate whether your name, e-mail address and website may be stored in a cookie. We do this for your convenience so that you do not have to enter this information again for a new response.

We collect the data shown in the comment form, visitor's IP address and browser user agent to help spam detection. An anonymized string created from your email address (also called a hash) may be sent to the Gravatar service if you use it.

After your comment has been approved, your profile picture will be publicly visible in the context of your comment. Media If you are a registered user and upload images to the site, you should avoid uploading images containing EXIF ​​GPS location data. Visitors to the website can download the images from the website and view the location data where we send your data. Visitor comments may be checked through an automated spam detection service. Your contact information

These cookies are valid for one year. When you visit our login page, we store a temporary cookie to check whether your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser. Once you log in, we will store some cookies in connection with your login information and screen display options.

Login Cookies

Login cookies are valid for 2 days and screen options cookies are valid for 1 year. If you select “Remember me”, your login will be saved for 2 weeks.

As soon as you log out of your account, login cookies are deleted. When you edit or publish a message, an additional cookie is stored by your browser. This cookie contains no personal data and only contains the post ID of the article you edited. This cookie expires after one day. Embedded content from other websites

(embedded) content

Posts on this site may contain embedded (embedded) content (for example, videos, images, messages, etc.). Embedded content from other websites behaves exactly the same as if the visitor had visited this other website. These websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with that embedded content, including monitoring your interaction with the embedded content if you have an account and are logged in to that website.